The client bought 12a and 13a grade human hair as sample order, then she chose 12a grade hair for bulk order. But her business is slow and not going well. Now she wants return and refund to get her money back, we can't accept that. Our long hair ratio is 50 for double drawn, since it's cut from one donor and that's a common standard in the market. Our hair is European Slavic hair and we have certificate. She posts a record with another supplier and trusts that company rather than us. We suspect malicious competition.

Thank you so much, will keep doing the best for you.